Notice and Action

Under Article 16 of the Digital Services Act (DSA), wawesome provides an electronic mechanism that lets anyone notify us of content hosted on our platform that they believe is illegal.

How to submit a notice

Send your notice by email to abuse@wawesome.io.

No account is needed. Anyone may submit a report — you do not need a wawesome account, a subscription, or any prior relationship with us to notify us of illegal content.

What a notice must carry

To allow us to identify the content and assess the report, Article 16(2) of the DSA requires your notice to include all of the following:

1. Where the content is: A clear indication of the exact electronic location of the information, such as the exact URL or URLs (for example, https://acme--site.wawesome.app/hooks/some/path), and any additional details necessary to identify the specific content.
2. Why you believe it is illegal: A sufficiently substantiated explanation of the reasons why you allege the content in question to be illegal.
3. How to reach you: Your name and email address, so that we can confirm receipt and communicate our decision. (Except in cases involving offences relating to child sexual abuse material or sexual exploitation, where reports may be submitted anonymously.)
4. A good-faith accuracy statement: An explicit statement confirming your bona fide belief that the information and allegations contained in the notice are accurate and complete to the best of your knowledge.

In plain words: a notice that is sufficiently precise and adequately substantiated gives us actual knowledge from the moment it arrives, putting us on notice to act expeditiously.

What happens next

Once a notice is received, the following process takes place:

• Human review: Every notice is reviewed by a person in a timely, diligent, non-arbitrary, and objective manner.
• Access disabled, not deleted: Where a notice is substantiated and action is warranted, access to the illegal content is expeditiously disabled. We disable serving rather than destroying or deleting the Tenant’s data, ensuring that files, code, and versions remain intact should a decision be contested or reversed on appeal.
• Statement of reasons: If access to a Tenant’s App or Function is restricted, the affected Tenant is informed and given a statement of reasons pursuant to DSA Article 17, setting out what action was taken, the grounds for the decision, and how they may appeal by contacting appeals@wawesome.io.
• Notice of decision: We notify the reporter of our decision and any action taken without undue delay.

Manifestly unfounded notices

Under DSA Article 23, we may suspend the processing of notices submitted by any individual or entity that repeatedly submits notices that are manifestly unfounded, after issuing a prior warning.

DSA points of contact

In compliance with Articles 11 and 12 of the Digital Services Act, wawesome designates the following single points of contact:

• For authorities (Article 11): Member State authorities, the European Commission, and the European Board for Digital Services may contact us at abuse@wawesome.io. The languages accepted for communication are Dutch and English.
• For recipients of the service (Article 12): Tenants and users of our service may contact us at appeals@wawesome.io. The languages accepted for communication are Dutch and English.